Petzl Aftersales Administrator

Petzl Aftersales Administrator - Full time position

The Company:

Lyon Equipment Limited is a leading supplier of high-quality equipment to the Outdoor, Work at Height and Rescue markets. We are certified to ISO9001 Quality Management Systems, ISO14001 Environmental Management Systems and have achieved Investors in People certification.

The Petzl UK Agency is the Lyon team dedicated to servicing Petzl in the UK and Ireland. The key responsibilities of the agency include Sales Representation, Marketing, Sales Administration, Technical Support and Aftersales, for both the Outdoor, Work at Height and Rescue markets.

We are seeking to appoint a full time Petzl Aftersales Administrator to join the Petzl UK Agency based at Tebay.

The main responsibilities of the role would include:

● Answering technical enquiries on Petzl products via electronic communication channels and telephone

● Providing administrative and technical support to customers

● Assessing and processing warranty claims

● Logging customer complaints and providing the customer with a resolution

● Carrying out repairs to returned products where appropriate

● Accurately logging and reporting faults for product quality/development

● Processing stock returns from customers

● Posting out and replenishing spare parts

● Assisting our Sales Team with order processing, stock enquiries and general administration

● Assisting the Petzl Marketing team and Sales Representatives when necessary

In addition to working directly with our customers, the Aftersales Administrator will also work closely with other departments both here in the UK and Petzl France.

It is essential that you are happy working as part of a small team in an open office environment.

The person we seek will ideally meet the following essential criteria:

Have a strong command of English and can demonstrate verbal and written communication skills

Be able to communicate in a concise and unambiguous fashion

Can demonstrate excellent administration skills

Be able to handle enquiries in a diplomatic, helpful, and efficient way

Be organised, with good attention to detail and understand the importance of following business processes

Have good computer skills and experience of data entry

Have experience in the use of climbing and work at height and rescue equipment

Previous customer facing services experience is essential

Outdoor retail experience and/or Work at Height retail experience

Be self-motivated and happy to work as a team member

Be willing to undertake personal training and development

Full clean driving license – desirable but not essential

Hours of Work:

This is a full-time position which equates to a 37.5-hour week. Monday to Thursday 08:00 to 17:00 and Friday 08:30 to 14:00

The benefits include:

· Commencing salary likely to be in the region of £18,000 - £22,000

· 30 days holiday entitlement per annum (pro rata) including public holidays with loyalty increments

· Generous staff discount (for personal use only) on the products we supply

· Childcare voucher scheme

Upon successful completion of a three-month probationary period:

· Inclusion into our qualifying pension scheme

· The successful candidate will be invited to join our healthcare scheme

To apply:

Please note that you must complete an application form to be considered for this position. Forms can be downloaded from our website www.lyon.co.uk, alternatively please contact Debra Robinson on 015396 – 24040 / info@lyon.co.uk

Once you have completed your application form (including your CV) please return it to:

Debra Robinson

HR Manager

Lyon Equipment Limited

Units 3 – 7

Tebay Business Park

Old Tebay

Penrith

CA10 3SS

Closing date for applications: Friday 08th January 2021 at 9am

Interviews for this post are likely to take place: Week commencing 11th January 2021